Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. This allows them to have data-driven, actionable conversations, without having to switch screens. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions.
Kustomer is a company that makes customer service easy, personalized, and efficient. A configurable interface to automate repetitive tasks. You can accept requests from anywhere and reply in one thread. All customer information is available on a single timeline. Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. You can zoom in on individual entities to reveal the hidden story within your data. KronoGraph's interactive view allows you to scroll through time and uncover patterns. Investigations often depend on identifying the specific points of interest, such as a person, an incident, or a connection.
This makes it easier to support investigations as they grow. You can easily move from a high-level summary to individual events. KronoGraph gives you a rich interactive view of the data, whether you are looking into phone calls between two people, or IT traffic across an entire enterprise network. To explore the evolution of events and relationships, create interactive timeline tools. KronoGraph is the first toolkit to create scalable timeline visualizations that reveal patterns within time data. To be successful in investigations, you need to understand how these events occur and how they are linked. Comment, mention, and create new entities using text.Įvery event, from transactions to meetings and everything in between, happens at a specific point or time. You can mix documents, boards and charts. You can organize work however you like, without any restrictions. You can write, plan, track and connect to everything in one place. You can visualize processes using Tables, Boards and Charts. Connect apps to create a single workspace that serves all roles within your company. You can create apps with types, formulas and action buttons. Fibery gives lego-lovers the freedom to create their own apps. Fibery is a work management platform that can replace many tools within your company and adapts to changes. This can be a time-consuming and painful process. You must migrate to new tools because your existing tools are often outdated. Connected tools that grow and adapt with your company.